Accommodation rules

ACCOMMODATION  RULES – HOTEL HORIZONT RESORT****

The Accommodation Rules are issued by TATRA TRADING INTERNATIONAL s.r.o., Stará Lesná 178, 059 60 Tatranská Lomnica, Company ID: 35 710 501, a company registered in the Commercial Register of the District Court of Prešov, Section Sro, File No. 11587/P (hereinafter referred to as the “Operator”) and apply to the provision of accommodation and related services (hereinafter referred to as the “Services”) in the accommodation facility Hotel Horizont Resort **** (hereinafter referred to as the “Hotel”) and govern the rights and obligations of the Operator and guests accommodated in the hotel (hereinafter referred to as the “Customer” or “Customers”) from the moment the Customer enters the hotel until the end of his/her stay.

1. Only a guest who has duly registered may be accommodated in the Hotel Horizont Resort. For this purpose, the guest shall present his/her personal identity document, ID card, valid passport or other identity document to the hotel reception staff. The reception staff shall issue the guest an accommodation card stating his/her name, room number, length of stay and room access card upon check-in. The guest is obliged to pay the prices agreed in advance upon check-in for accommodation and other services. The bill is payable upon presentation to the guest.
2. These accommodation rules are an integral part of the accommodation contract pursuant to Section 754 et seq. of Act No. 40/1964 Coll. of the Civil Code, as amended (hereinafter referred to as the “Civil Code”), which is concluded between the customer
   and the operator. The accommodation rules are published on the hotel website www.horizontresort.sk and placed at the hotel reception. Before entering the hotel and using the hotel services, the customer confirms that he has been familiarized with these accommodation rules and undertakes to comply with them.
3. The hotel reception operates in a continuous operation mode – 24 hours a day. During the check-in process, the receptionist will explain to the customer the conditions of accommodation and provision of services, hotel room equipment, basic orientation and safety information about the hotel, conditions for parking motor vehicles, storage of sports equipment, etc.
4. Use of the hotel is permitted only to persons who are not affected by infectious diseases. The hotel has the right to refuse to accommodate a customer with a contagious disease, parasitic infection or other disease that could pose a health risk to the operator’s employees or other hotel customers.
5. Accommodation of guests in the hotel on the day of arrival in accordance with the reservation is from 2:00 p.m. (check-in), if the operator has not stated a different time of possible arrival for the stay and the conditions (including the price) for early arrival for the stay (before 14:00 on the day of arrival for the stay) (early check-in). In the event that the customer does not arrive for the stay by 24:00 at the latest without prior informing the operator about the later arrival for the stay, the operator is entitled to provide the room/rooms reserved by the customer to other customers for use. The customer does not have the right to a refund of the price paid by him for the stay, nor to any other financial or non-financial compensation or substitute performance or compensation for damage
6. In special cases, the hotel may offer the guest accommodation other than the agreed one, unless it differs significantly from the already confirmed order.
7. The accommodation facility, in accordance with special regulations, point 18.6 of the Postal Conditions – General Part (domestic service) and point 15.5 of the Postal Conditions – General Part (international service) of the Slovak Post, a.s., accepts shipments addressed to accommodated guests or guests who have ordered accommodation services. These shipments are obliged to be delivered to the addressees and, if this is not possible, returned.
8. In the event of illness or injury to a guest, the hotel will provide medical assistance, or transport to a hospital.
9. The hotel provides services to accommodated guests to the extent determined by these Accommodation Rules, Business Terms and Conditions and the specification of the individual service provided to the accommodated guest before concluding an accommodation contract.
10. Upon entering the hotel room, the customer, in his own interest, checks the condition of the hotel room and individual facilities and their functionality and any defects or deficiencies immediately notify the hotel reception. The guest uses the room for the period agreed upon with the hotel upon arrival.
11. The hotel hall and lobby bar are intended for receiving visitors from customers staying at the hotel. The customer may receive visitors in the hotel room only with the consent of the hotel reception staff and after signing in the guest book and only between 8:00 and 22:00.
12. The guest will pay for his stay upon arrival at the hotel reception. The guest will check out from the stay no later than 10:00 on the day of departure, and will vacate the room at the same time. If the guest does not do so by the specified time, the hotel may also charge him for the stay the following day. If you are interested in early Check-in or late Check-out, please contact the hotel reception. The provision of these additional services depends on the current operational and capacity capabilities of the hotel. Late Check-out fee until 13:00 / € 30, until 16:00 / 50% of the room price/1 night. Early Check-in until 10:00 a.m. / 50% of the room price /1 night, from 10:00 – 14:00 / €30.
13. In the hotel room or on the hotel premises, the guest may not move equipment, carry out repairs or make any interventions in the electrical network or other installation without the consent of the hotel management.
14. Hotel employees may enter the rooms for the purpose of cleaning the room, replenishing the minibar and room accessories, if it is necessary to eliminate a malfunction, or to provide medical assistance, or in the event of suspicion of a violation of the accommodation rules or a serious threat to the property of the hotel or other customers or a threat to the life or health of persons.
15. In the hotel premises, especially in the rooms, guests are not allowed to use their own electrical appliances, with the exception of electrical appliances used for the guest’s personal hygiene (razors, massagers, hair dryers, etc.).
16. When leaving the room, the guest is obliged to close the water valves, turn off the electric lighting and other appliances (radio, television, etc.) in the room and adjacent areas and close the door. After the end of the stay, on the day of departure, when checking out of the hotel, the guest will hand over the assigned chip and towel cards at the reception. If the guest does not hand over the cards, he is obliged to pay the hotel for the damage (in the case of a chip card 5€/card and in the case of a towel card 10€/card). The customer is obliged to leave the hotel room in the condition in which he received it at the beginning of the stay. In the event of damage or a change in the condition of the hotel room, the customer is obliged to restore the hotel room to its original condition at his own expense before the end of the stay, otherwise he is obliged to reimburse the operator for all costs of restoring the room to its original condition.
17. For safety reasons, it is not permitted to leave children under 10 years of age in the room and other public areas of the hotel without adult supervision.
18. Guests are not allowed to bring sports equipment and items for which a place is reserved for storage into the room. Accommodation with an animal is permitted only upon permission and payment of a fee for staying with an animal.
    Dogs and other animals may be accommodated according to special regulations. The price for accommodating animals is charged based on the agreed price. The following measures apply to the accommodation of animals:
    – it is not allowed for animals to be left in the hotel premises, including the hotel room, without the supervision of the accommodated guest (owner or accompanying person),
    – animals must not be allowed to rest – lie on a bed or other equipment used for the guest’s rest. It is not allowed to use bathtubs, showers, or sinks for bathing and washing animals,
    – inventory used for preparing and serving food to guests must not be used to feed dogs and other animals,
    – the guest or the owner of the animal is responsible for any damage caused by the animal to the hotel’s property.
19. Guests can store valuables in the safes located in each room.
20. Quiet hours in the hotel are from 10:00 p.m. to 6:00 a.m. During quiet hours, guests may not disturb other customers. Loud television, loud talking, singing, loud conversations in the hotel corridors, hotel terrace, etc. are not appropriate.
21. Fire regulations are posted in a visible place in the hotel – guests are required to follow them during their stay.
22. Smoking is only permitted in designated areas of the hotel. There is a strict smoking ban in hotel rooms and public areas of the hotel. The hotel is entitled to charge €50 for violating this ban. The smoking ban also applies to so-called electronic cigarettes and other similar products that are used for smoking, even if they do not contain tobacco. There are designated areas for smokers where smoking is permitted – Cigar & Lounge bar, areas in front of the hotel with a standing ashtray, the hotel terrace at the Lobby bar.
23. Complaints Procedure – information on the conditions and method of exercising rights from the operator’s liability for defects (hereinafter referred to as “complaint”), including information on where the complaint can be made and the procedure for making a complaint about the services provided at the hotel are regulated in the Hotel’s Complaints Procedure, which is published on the hotel’s website www.horizontresort.sk and available at the hotel reception.
24. The hotel operator is liable for damage incurred by the customer during their stay at the hotel in accordance with the relevant provisions of the Civil Code and other generally binding legal regulations valid and effective in the territory of the Slovak Republic.
25. The operator is only liable for jewelry, money and other valuables up to the amount of €332 (the total amount for all valuables brought in or documented within one stay at the hotel), unless they have been taken over by the operator for safekeeping. The hotel offers the option of taking jewelry, money and other valuables for safekeeping by the operator and placing them in a safe located at the hotel reception, if the operator’s operational capabilities allow it. The customer is obliged to inquire about the option according to the previous sentence at the hotel reception upon arrival or at any time during the stay. For this purpose, placing jewelry, money and other valuables in a safe is not considered safekeeping or a locker in the hotel room.
26. The customer is obliged to exercise claims from the operator’s liability for damage within the time limits and in the manner stipulated by the relevant provisions of the Civil Code and other generally binding legal regulations valid and effective in the territory of the Slovak Republic.
27. Forgotten belongings of guests in the hotel are registered and stored for a period of 6 months. The hotel will deliver forgotten belongings to the customer only on the basis of his request delivered to the hotel within the specified period at the customer’s expense.
28. The customer is liable for damage caused by him or the persons for whom he is responsible to the property of the operator and/or the hotel, as well as to the life, property or health of the operator’s employees or other customers. The customer is obliged to compensate the injured party (operator or customer or employee) for such damage in accordance with the relevant generally binding legal regulations.
29. The guest is obliged to submit information about leaving for an individual hike at the hotel reception and to sign the logbook of walks and hikes.
30. It is possible to enter the hotel premises by motor vehicles only on access roads and to park vehicles only in reserved parking spaces for accommodated guests. The hotel parking areas are not guarded and the accommodation price does not include guarding the motor vehicle of the accommodated guest parked in the hotel parking lot, nor any other method of its protection.
31. The hotel reception accepts guest complaints and any suggestions for improving the hotel’s activities.
32. The accommodated guest is obliged to comply with the provisions of the accommodation rules. In the event of a gross violation, the hotel may withdraw from the accommodation service contract before the agreed time expires, in accordance with Article 759, paragraph 2 of the Civil Code.

These accommodation rules come into force and effect on 1.10.2022.