- +421 527 843 344
- recepcia@horizontresort.sk
- Stará Lesná 178, 059 60 Stará Lesná
The Accommodation Rules are issued by TATRA TRADING INTERNATIONAL s.r.o., Stará Lesná 178, 059 60 Tatranská Lomnica, Company ID: 35 710 501, a company registered in the Commercial Register of the District Court of Prešov, Section Sro, File No. 11587/P (hereinafter referred to as the “Operator”) and apply to the provision of accommodation and related services (hereinafter referred to as the “Services”) in the accommodation facility Chalets and Apartments at the Horizont Resort Hotel **** (hereinafter referred to as the “Hotel”) and govern the rights and obligations of the Operator and guests accommodated in the hotel (hereinafter referred to as the “Customer” or “Customers”) from the moment the Customer enters the hotel until the end of his/her stay.
1.1. Chalets and Apartments are accommodation facilities providing short-term accommodation to accommodated guests (hereinafter referred to as the “Accommodation Facility” or “Chalets and Apartments”).
1.2. The Customer is a natural or legal person (hereinafter referred to as the “Customer”) who has created a Reservation through the reservation system of the Accommodation Facility and has concluded an Accommodation Agreement with the Accommodation Facility Operator in one of the Chalets or Apartments (hereinafter referred to as the “Agreement”) in the manner and under the conditions specified in the General Terms and Conditions for the Provision of Accommodation Services (hereinafter referred to as the “GTC”), which are published on the Accommodation Facility’s website www.horizontresort.sk. The Accommodated Person is a natural person who is entitled to use the accommodation services and other services of the Accommodation Facility based on the Agreement (hereinafter referred to as the “Accommodated Person”).
1.3. The Accommodation Facility provides the Accommodated Persons mainly with accommodation services and other services (hereinafter referred to as the “Services”) to the extent defined on the website of the Accommodation Facility.
1.4. These Accommodation Rules are an integral part of the accommodation contract pursuant to Section 754 et seq. of Act No. 40/1964 Coll. of the Civil Code, as amended (hereinafter referred to as the “Civil Code”), which is concluded between the customer and the operator. The Accommodation Rules are published on the hotel website www.horizontresort.sk and located in the Chalet. Before starting to stay and using the services in the hotel, the customer confirms that he has been familiarized with these Accommodation Rules and undertakes to comply with them.
1.5. The Accommodated Person shall present a valid ID card or travel document to the Operator for inspection upon accommodation (taking possession of the Chalet for use) for the purpose of verifying his identity. Each Accommodated Person who is not a citizen of the Slovak Republic is obliged to fill out and sign a form on reporting their stay, which they will issue on the basis of the submitted identity document.
1.6. In the interest of protecting their health and safety, Accommodated Persons are obliged to inform the Operator upon accommodation about their serious health problems so that they can be adequately provided with medical assistance if necessary.
1.7. The Operator reserves the right to unilaterally change the Accommodation Rules. Each change to the Accommodation Rules is valid on the day it was issued in writing by the Operator and effective on the day following the day of its publication on the website of the Accommodation Facility, or may also enter into force later after its publication, as determined by the Operator in the relevant change to the Accommodation Rules.
1.8. The Accommodation Rules are binding for the Customer from the moment of making the Reservation.
1.9. The Customer is obliged to familiarize himself with the valid and effective Accommodation Rules and GTC published at the time of making the Reservation on the website of the Accommodation Facility, and by making the Reservation the Customer unreservedly agrees with the Accommodation Rules. The accommodated persons are obliged to familiarize themselves with the valid and effective Accommodation Rules before entering the Accommodation Facility.
2.1. Guests’ accommodation on the day of arrival for the stay in accordance with the reservation is from 2:00 p.m. (check-in), unless the operator has specified a different time of arrival for the stay and the conditions (including the price) for early arrival for the stay (before 2:00 p.m. on the day of arrival for the stay) (early check-in) in the reservation confirmation.
2.2. In the event that the customer does not arrive for the stay no later than 12:00 p.m. without prior notification to the operator of a later arrival for the stay, the operator is entitled to provide the Chalet reserved by the customer to other customers for use. The customer is not entitled to a refund of the price of the stay paid by him, nor to any other financial or non-financial compensation or substitute performance or compensation for damage.
2.3. The operator may, in exceptional cases, especially in the case of technical defects that would prevent the accommodated persons from properly using the Chalet to its full potential, offer accommodation other than that agreed upon, unless it differs significantly from the agreed accommodation.
2.4. The accommodation provider shall inspect the accommodation premises in the presence of the client upon departure. If the equipment is in the same condition and scope as upon arrival, the deposit shall be returned to the guest upon departure in full. If the equipment is damaged or missing, the value of the equipment shall be deducted from the client’s deposit, or an additional payment of up to the actual value may be requested.
2.5. The customer is obliged to inspect the Chalet taken over from the operator for temporary use after it has been taken over and to report any potential deficiencies, irregularities or reservations to the operator immediately upon discovery. He is also obliged to proceed in the event that he discovers any damage to the Chalet or its inventory.
2.6. In the event that the Operator discovers any damage to the Chalet or its inventory during the provision of the Services or upon termination of the accommodation of the accommodated persons, the Customer is obliged to fully compensate the Operator for the damage caused by the damage to the Chalet or its inventory. The Customer is also obliged to compensate the Operator for the damage caused by the damage to the Chalet or its inventory if the damage is discovered by the Operator after the end of the accommodation of the accommodated persons, even without the Customer or the accommodated persons notifying the Operator of these facts.
2.7. The Chalet is considered vacated if the Accommodated Persons remove their belongings from it, the Customer or his authorized representative checks the condition of the Chalet with the Operator, hands over the keys and the Operator bills the Customer for all Services provided, as well as any damages.
2.8. The Client and the accommodated persons acknowledge that in case of necessity, urgency to resolve an exceptional situation (e.g. threat of accident, violation of accommodation conditions, etc.) and also for the purpose of providing agreed Services (e.g. management, disposal of municipal waste, etc.), authorized persons of the Operator enter the Chalet, even without the presence of the Client or the Accommodated Persons.
3.1. During their accommodation in the Chalet, the Accommodated Persons are obliged to act in such a way as to prevent damage to their health, the property of the Operator and its facilities, the surroundings of the Chalet, nature and the environment where the Chalet is located.
3.2. In order to protect the health of the Accommodated Persons in the Chalet and to protect the Operator’s property, the Chalet must have a locked entrance door even during the stay of the Accommodated Persons in the Chalet. Only Accommodated persons duly registered by the Client are authorized to enter the Chalet. Visitors may only be received in the Chalet at the designated time and with the prior express consent of the Operator.
3.3. Accommodated persons are authorized to receive visitors in the Chalet only at the designated time daily from 8:00 a.m. to 10:00 p.m. After the designated time, only Accommodated persons may stay in the Chalet.
3.4. If it is necessary to accommodate more persons than agreed in the Contract, it is necessary to notify the Operator of this fact in advance and additional persons may only be accommodated with his prior consent.
3.5. If the Chalet is visited after the designated time according to point 3.3. of these Accommodation Rules are found by persons other than the Accommodated without prior notification and consent of the Operator, this is a violation of the Accommodation Rules and the Operator may withdraw from the Contract or may charge the Client a contractual penalty agreed in the Contract or specified in the GTC.
3.6. From 10:00 p.m. to 6:00 a.m., the Accommodated Persons are obliged to observe night silence.
3.7. In the Chalet and on the land belonging to the Chalet, the Accommodated Persons may not move interior and exterior equipment without the Operator’s consent
3.8. The Accommodated Persons may not take out of the Chalet the linen with which the Chalet is equipped (bed linen, towels, dishcloths, etc.).
3.9. Only electrical appliances with which the Chalet is equipped and are installed in the Chalet may be used in the Chalet. Guests are strictly prohibited from using their own electric and gas appliances in the Chalet.
appliances. This prohibition does not apply only to portable technical devices used for personal hygiene of the Accommodated Persons (meaning a razor, hair dryer, electric toothbrush, etc.) and chargers for common consumer devices (meaning a mobile phone, laptop, etc.), which must be in perfect technical condition, otherwise the Customer is liable for the damage incurred.
3.10. In the event of a fire, the Accommodated Persons are obliged to follow the relevant fire prevention guidelines of the Chalet and the instructions of the Operator and, upon the arrival of the fire protection unit, the instructions of the intervention commander.
3.11. The Accommodated Person, who is the legal representative of the children, cannot leave children under the age of 14 without adult supervision for safety reasons, neither in the Chalet nor in the external surroundings of the Chalet. The legal representative is responsible for the child and his/her actions in accordance with the relevant legal regulations of the Slovak Republic, and in the event that the child causes damage to the Operator, the legal representative is obliged to compensate the Operator in full.
3.12. Smoking and the use of open fire are strictly prohibited in the Chalet. Smoking is only allowed in a designated and marked place outside the Chalet (outdoors of the Chalet). Violation of this prohibition is subject to a fine of EUR 100.
3.13. If any of the Accommodated Persons becomes ill or injured, the other Accommodated Persons are obliged to call
first aid by telephone and at the same time immediately inform the Operator, who will provide cooperation in providing first aid or in transporting the Accommodated Person to the hospital or ensure the provision of first aid or transportation to the hospital.
3.14. Before leaving the Chalet, the Accommodated Persons are obliged to:
a) properly close the water taps,
b) turn off the lights in the Chalet and adjacent areas of the Chalet,
c) turn off all electrical appliances located in the Chalet,
d) close all windows in the Chalet,
e) close and lock the entrance door to the Chalet and properly store the key and prevent its loss.
3.15. In the event of loss of the Chalet key, the Accommodated Persons are obliged to immediately inform the Operator of this fact. In the event of loss of the key, the Customer is obliged to pay the Operator compensation in the amount of EUR 50.00.
3.16. The Accommodated Persons are entitled to park motor vehicles in the reserved free parking lot, while they are obliged to properly lock them and secure them in another suitable way against theft. The Operator is not liable for any damage caused by damage or theft of the motor vehicle of the Accommodated Persons, including its parts and accessories (roof boxes, bicycle carriers, etc.) or any items located in the motor vehicle parked in the parking lot in front of the Accommodation Facility, since it is not a guarded parking lot and there is no contract between the Accommodated Persons and the Operator for the custody or storage of the motor vehicle.
3.17. Accommodated Persons are obliged to sort municipal waste to the extent determined by the Operator, and for storing waste, Accommodated Persons are obliged to use the trash cans with which the Chalet is equipped or containers intended for storing waste belonging to the Chalet.
4.1. The Operator is entitled to withdraw from the Contract concluded with the Client due to a gross violation (hereinafter referred to as a “serious violation”) of these Accommodation Regulations in accordance with the GTC. In the event of withdrawal from the Contract for such a reason, the Operator has the right to charge the Client a cancellation fee in the amount and in the manner specified in the Contract and the GTC.
4.2. A serious violation of these Accommodation Rules is understood in particular as:
a) violation of the ban on smoking inside the Chalet (due to ensuring fire prevention measures) The fine is 100 EUR,
b) if the Client or the Accommodated Persons damage the Chalet or its equipment, whether intentionally or through negligent action,
c) if more people are accommodated in the Chalet than agreed in the Contract without the Operator’s prior permission (the possibility of registering
persons by SMS, telephone or email),
d) receiving visitors and staying in the Chalet outside the designated time,
e) failure to respect the nightly quiet within the meaning of the Accommodation Rules,
f) moving the interior and exterior equipment of the Chalet,
g) use of one’s own electrical appliances with the exception of electrical appliances permitted by the Accommodation Rules,
h) handling open fire in the Chalet or smoking outside the designated place outside the Chalet,
i) violation of any of the obligations, which the Customer or the Accommodated Persons have upon leaving the Chalet.
4.3. For violation of any obligations of the Customer or the Accommodated Persons specified in these Accommodation Regulations, the Operator is entitled to demand from the Customer payment of a contractual penalty of EUR 200.00 for each individual case.
4.4. The procedure for withdrawal from the Contract is subject to the relevant provisions of the Contract and the GTC.
5.1. The Customer is responsible for items, jewelry, money and other valuables (hereinafter referred to as “valuables”)
and/or the Accommodated Person who brought them into the Chalet or Accommodation Facility. Accommodated persons are obliged to keep the brought items, jewelry, money and valuables in locked rooms and the locked Chalet. The Customer is obliged to immediately report any problems with locking the Chalet or rooms to the Operator by phone or in person, otherwise the Operator is not liable for any damage to valuables.
5.2. According to the GTC, the Operator does not perform special custody and does not take over any items from Accommodated Persons for special custody.
6.1. The Accommodation Rules and legal relations arising on their basis are governed by the law of the Slovak Republic.
6.2. If any provision of these Accommodation Rules is or becomes invalid, ineffective or unenforceable, this invalidity, ineffectiveness or unenforceability shall not affect the other provisions of these Accommodation Rules.
6.3. The competent court of the Slovak Republic is exclusively authorized to resolve any disputes arising from these Accommodation Rules
or one of the alternative dispute resolution entities referred to in the GTC.
These Accommodation Rules shall enter into force on the date of issue and shall enter into force on 1.10.2022. In Stará Lesná
